LiveCareer
Reviews and Complaints
Robbers !
Don't purchase on LiveCareer.
Steals Your Money!
Ripped off
Money Scam
Money scam
The worst! DO NOT USE THIS SERVICE EVER!
I tried to cancel my subscription 3 times. Each time it said there was no active subscription.
They continue to charge me! I spoke with costumer service via chat and they continually tried to sell me on their service to try and get me to not cancel. The agent asked if I was aware of their other features and I very bluntly told them I was not interested and just wanted to cancel. They continued to send me a long description of their other features and a "great offer" to continue service, instead of just resolving my issue.
After 21 minutes of nonsense they finally "process my request" and tell me they will be giving me a partial refund of half of one months fee! This company is a scam and will steal your money, NEVER EVER USE IT!
- Bad customer service
- Rip off be aware of this company
Preferred solution: Full refund
Worse Customer Service Ever
- Rip off be aware of this company
- Deceptively put into costly subscription plan
- Trial turned into monthly
Preferred solution: Full refund
Seriously misleading company
Billing??
Debit card fraud.
Defrauded us of our money
livecareer.co.uk
Our 13 year old child needed a CV last year.
Livecareers "free CV" service has been charging us over £13.00 per month ever since (twice in January).
Live career justified this by saying they had sent emails to our 13 year olds account and we should have seen the terms and conditions. They refuse to return our money or acknowledge that we did not agree to any further interaction with them.
We have contacted our bank who claim we entered in to an initial agreement with them. We did not.
We agreed to approximately £1.50 as a one off payment.
I am absolutely sickened.
Do not use them
I have lost over £125 so far.
They have refunded approximately £13
- Resume that was made
- Hidden subscription
- Extra charges and no refund for extra billing
- Fraudulent charges
Preferred solution: Full refund
Trial Subscription
Preferred solution: Full refund
Good builder, terrible billing and customer service
Pretty basic resume builder. Site advertises $19.95 a month.
They will 25.54 a month ( odd number). Needless to say if you contact customer service they will simply refer you to the Terms and Conditions. What can I say, they are a typical online company with no customer service besides "Let me confirm you canceled your account".
Be advised they will tell you to contact them to "resolve any issues" or "Message us directly". Easiest way to deal with this company is advise your bank and allow your bank to Charge back the Live Career deductions.
They do state that they send "Monthly Emails" regarding the billing. I have never seen them but this is due to Gmail even seeing Live Career as Spam :-D.
Use Indeed Resume builder, it does not have as many options, But it is free and you do not have to worry about random charges to your bank account without you knowing.
Stole My Resume
- Dishonest advertising
- Horrible customer service
Preferred solution: Let the company propose a solution
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LiveCareer.com (Bold LLC) violates ROSCA and DETOUR with anti-cancellation Rebilling Scheme. A 1-week $2.95 trial requires 2-Part Cancellation.
Consumer believes cancelled, yet requires 2nd Separate Action to fully cancel. Then, the real deception starts: Consumer attempted cancel is added to "Hush List", receiving no communication from LiveCareer/Bold LLC whence the $24.95 monthly charge quietly begins leeching money from consumer. Anyone else affected, begin a Small Claims Case, Bold LLC will require traveling a Lawyer (as an incorporated company, most states require Attorney representation) to your area. Great payback for their purposeful and designed deception - consumers leeched money will easily be more costly for their staffed Attorney, legal fees, travel costs, etc.
Most local courts love to smash a company using deceptive practices. Report Fraud by LiveCareer & Bold LLC here: https://tips.fbi.gov/contact https://complaint.ic3.gov/default.aspx? https://www.ftccomplaintassistant.gov https://www.ftc.gov/news-events/audio-video/video/how-file-complaint-federal-trade-commission LiveCareer.com / Bold LLC - Credit Card Fraud - Rebilling/ Non-Cancellation scheme. Pretends to cancel subscription, doesn't.
Cancels all communication to not remind consumer to check for billing. *WIDELY Complained about in indication of PURPOSEFUL AND CONSISTENT INTENT TO DEFRAUD. Deceptive Trade Practice Internet Dark Mode Practices - Intentional excessive measures for cancellation ROSCA Violation - Start with a misleading “risk-free” trial offer. Add a hefty undisclosed charge if consumers don’t quickly cancel the “risk-free” trial.
Fold in illegal charges to consumers’ credit or debit cards. Freeze out people who try to stop the unauthorized shipments and charges. livecareer is owned by bold llc. They pretend to cancel your trial and continue billing quietly.
I spent $174.95 gathering this info. If it applies, please use it. HQ Phone #: here (If you get partial refund, call here to escalate/complain further) Best practices with ANY large company is to document EVERYTHING. I have a phone recorder app for proof (not for Court use in most states, but in arbitration can be proof).
Always get Agent ID, Name, Date/Time, Discussion, etc. These companies purposely "Lose" the info - so you call, cancel, they pretend but DONT cancel; months later they've thieved hundreds of $ from you. You call and say "I canceled." They say "It's still active" in a practiced voice sounding like you're addled, delusional, aggressive, and contemptuous. Most folks immediately lose it so they win with the "Sir/Maam, cursing/anger/unintelligible is unacceptable/not tolerated, I'm ending this call." BAM.
They've stolen your money, and you STILL have an Active Account. (Read below to see Legal issues being sorted by the US Govt because these practices are REAL, PURPOSEFUL DECEPTION. EG ROSCA act 2018) To Get True Refund/Cancellation: First call here. Be Polite (if you're angry/threatening/etc, they can hang up) Say you canceled and when (if it's true, I'm not advocating lying) Their response: "Bla bla $12.95 plan costs less bla bla" Translation: I'm ignoring that you said you cancelled which obviously means we need to refund you, but since I'm an anonymous rep of a 500+ person company, located in a TERRITORY (Puerto Rico, different laws, able to get away with more deceptive BS), than I actually don't care because stealing from you pays my bills so why would I give a *** to give your money back?
PS My cat Sookie says thanks for the treats! You have to prepare to say everything 3x or more because they'll ignore anything you say regarding cancel/refund etc. Say you cancelled, the date, state the disputed charges, dates, amounts, etc. TALK OVER THEM or you'll NEVER get anywhere.
Their response: "OH, you THOUGHT you cancelled, you must be confused that you only cancelled the emails!" translation: YOU are an idiot, this is a canned response to misdirect it to your fault so we can get away with theft! OR "Did you get/use the cancel confirmation?" State that "It's illegal and deceptive practice to require double-jeaopardy 2-step cancellation. It's a ROSCA violation, I'm calling my Congressman over it." Sweetly ask for their name, agent ID, then say you'll speak to the supervisor now. (Don't ASK, as its your legal right for a tier level representation.
Asking just elongates their BS) Persist till you get a Supervisor. Restate that you signed, cancelled, certain you cancelled, don't need 2 Step cancellation, restate each charge, amount, and date, and total you need refunded. Continue until they cancel 3 immediately and promise for at least 2 more via their "accounting dept". Once they are refunded, CALL BACK.
Ask for supervisor immediately. Get name & Agent ID. Describe they've refunded charges, then request refund for remaining. They'll say no.
Argue the above, and ROSCA violations, DETOUR violations. Threaten to sue in small claims (small claims requires an individual NO lawyer, requires a business Lawyer - so they'll have to pay for a lawyer while you dont in most states. The lawyer will have to come to your state, costing for flights and room/board, billable hours. Then threaten to subpoena each agent you spoke to ($50/subpoena in NC).
Tell them you'll sue for max damages ($25000 in NC). So tell them basically, by not refunding your remaining charges of $100bucks or so, they'll spend about $50,000 in court on you. FOR ME, ALL OF THE ABOVE, multiple calls, dealing with their arrogance, speaking over me, pretending not to hear, requiring me to nail down the rep into understanding I was speaking of the final charges (not the prior refunded) needing refunded, they finally escalated the first 3 months charges into their "Accounting Dept/Corporate" to be seen for refund. THEY'RE A TECH MAFIA.
GUARANTEED. Maintain a level of friendliness, dignity, while being forceful and direct and not being overrun by their practiced misdirection. Next, see below to hit their bottom line where they've hit yours - speak out to warn others. Call/email their Executives.
Raise heck until they do right by you. Best of Luck. I've developed the backend (haha) of many online companies, and seen toxic company setups just like this in the form of dexknows, citygrid, yelp, and many more - they use this formula to deceive and steal. Most courts are still inept when it comes to understanding anything technology, so it's become a nearly common practice.
Because consumers need to be DILIGENT NOTETAKERS of EVERY INTERACTION with these types of companies. It's not an accident, the maze of misdirection, deception is ON PURPOSE to take your money. That's why they're becoming illegal practices, but these companies will continue to act this way, refine their deception, etc.
CON ARTISTS. Support the DETOUR Dark Patterns Bill in the Senate https://www.warner.senate.gov/public/index.cfm/2019/4/senators-introduce-bipartisan-legislation-to-ban-manipulative-dark-patterns Complain to the FTC: https://www.ftc.gov/news-events/audio-video/video/how-file-complaint-federal-trade-commission Violations: ROSCA and DETOUR violations, Rebill Scheme, Credit Card Fraud, Noncancellation Scheme
Who is this "everybody else" ? Don't include me ; I had nothing to do with it.
Speak for yourself ; you're allowed.
Don't try and justify your blunder with the "everybody" excuse. I am perfectly capable of creating my own resume.