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LiveCareer - Why are you taking money out of my account

I am going to escalate this unless I get my money back
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1.0
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Additional Fees
Advertised vs Delivered
Customer service
Diversity of Products or Services
Product or Service Quality
Reliability
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Turnaround Time
Value for money
Website
#1318228
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LiveCareer - Furious with this company

I tried using this site to write a cv in january 17, i paid £1.95 for a trial of one month. As the company didn't have my email address (!)/I didnt receive their email advising that they were to start charging £14.95 pm so i didn't cancel, 14 months later I discover that theyve taken 14x14.95, they refuse to refund. Furious! Crap website also :(
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#1312639
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LiveCareer - DO NOT USE!!

Have been charging me after many times asking to stop. Had to go through my bank fraud department to get my money back! Scammers
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1.0
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Customer service
Product or Service Quality
Value for money
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Livecareer Customer Care
#1308343

livecareer.co.uk Our 13 year old child needed a CV last year. Livecareers "free CV" service has been charging us over £13.00 per month ever since (twice in January). Live career justified this by saying they had sent emails to our 13 year olds account and we should...
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Anonymous
Anonymous

There is NO reason to use this company! There are literally thousands of free sites online that show you how do a resume/CV.

LiveCareerUS
LiveCareerUS
LiveCareer Verified Representative

-Hello!Thank you for your feedback!Again, we apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our com...

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1.3
I liked
  • Resume that was made
I didn't like
  • Extra charges and no refund for extra billing
  • Hidden subscription
  • Fraudulent charges
#1286975

My daughter used this service for a high school prodject. They are billing her account on a monthly cycle. She tried to cancel. Was billed again.
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LiveCareerUS
LiveCareerUS
LiveCareer Verified Representative

Hello!Thank you for your feedback!We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company! Un...

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Product
Livecareer Subscription
#1282186

I used a service to build a resume. When I got the resume completed. I was notified but it would be a couple of dollars in order to print the resume. Well talk about bait and switch. But considering I already had a couple of hours invested into this I decided to pay...
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Anonymous
Anonymous

Dear Customer,We are very sorry that you had this experience with our service. Please send us a direct message to able to resolve this matter in a secure way. You can send us ...

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Product
Livecareer Resume Writing
#1280822

Tried out the 2.99 trial period. Good, but not something I needed after the initial creation. Great resume templates and tools, but once the 2.99 had been used up it wasn't something I needed again so I went through the cancellation dashboard. Was billed 24.99 twice...
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LiveCareerUS
LiveCareerUS
LiveCareer Verified Representative

Just following up here. We would like to make things right. Please give us a call at 1-800-652-8430.Thanks!

LiveCareerUS
LiveCareerUS
LiveCareer Verified Representative

Following up here. We wish to make things right.Please give us a call at 1-800-652-8430.Thanks!

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#1278399

This company STOLE MY RESUME. I have contacted this company five times to ask them to remove my resume from their site which they are using as a sample resume WITHOUT MY PERMISSION. This resume contains private information including MY NAME as I am self-employed and...
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LiveCareerUS
LiveCareerUS
LiveCareer Verified Representative

Just following up here. We would like to make things right. Please give us a call at 1-800-652-8430.Thanks!

Anonymous
Card

Forget the BBB. They can and will do nothing. They are not the Commerce Police and are about as relevant as this retarded website. It's hilarious that you have listed job desc...

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1.0
San Francisco, California
I didn't like
  • Horrible customer service
  • Dishonest advertising
#1274830

I have sent them a message and waiting to hear back. I am one step away from filing a police report for identity theft.
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LiveCareerUS
LiveCareerUS
LiveCareer Verified Representative

Just following up here. We would like to make things right. Please give us a call at 1-800-652-8430.Thanks!

Anonymous
Anonymous

Was this ever resolved? I am going through the same thing right now & trying to figure out legal action

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#1239418

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They kept charging me for the service I never requested or used. I called the company this morning. The answer was you can use the service for this month. I explained to them that I do not need their or never needed their service. I just wanted to build Resume because...
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LiveCareerUS
Anna.B-LC
LiveCareer Verified Representative

Dear Customer,We apologize greatly for any inconvenience that this may have caused. We are more than willing to assist you with your concern.Please send us a direct message or...

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Livecareer Resume Writing
#1236692