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on December 12, 2014 I visited the website LiveCareer to create my Resume. The website then offered me to buy $1.95 to fix my resume for one time use. I purchased that service for one time use only with no further options.On that day, there were 4 transactions made in...
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45 comments
#1356765

I had my bank put a resriction hold on my ATM card due to several charges from this company. The amounts were not too much ( .03 cents 3 times, 1.00 another time and .95) but they were done all in the same day.

This has been a headache for me. Stay away from this website or you will have the same headache or worse!!!!!

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ID
#595712 Review #595712 is a subjective opinion of poster.
Location
Westminster, California
Reason of review
Not as described/ advertised
Loss
$82
Preferred solution
Full refund

I was charged for months and received nothing

I signed up for an initial trial of $1.95. Now, $166.00 later, I have never received anything from them. It is a scam and there was no help at all for either a resume or a cover letter. Ridiculous. The customer service rep tried to sell to me again despite the fact I never had anything from them since the original payment.

User's recommendation: Do not sign up.

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ID
#2100983 Review #2100983 is a subjective opinion of poster.
Loss
$162
Preferred solution
Full refund
New Reviewer

Great service

May I please cancel my subscription, i have tried to cancel by email but my email is not registering. please email me tonyowens2001@***.com or call me on 0749584**** thankyou Anthony Owens
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ID
#1781864 Review #1781864 is a subjective opinion of poster.
Product
Livecareer Subscription
Pros
  • Good product
Cons
  • Said it was free
Reason of review
cancel subscription

Scammer hacks

My wife and I now have a subscription to my resume that we discovered half a year later that we've been paying $25 a month for. Nice scam you guys thought up. I am a real person leaving this review, the ones who leave the positive reviews are likely robots that work for live career.
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ID
#1688275 Review #1688275 is a subjective opinion of poster.
Service
Livecareer Resume Writing Free Trial
Cons
  • Dishonest advertsing
Reason of review
Not as described/ advertised
Loss
$125
New Reviewer

Since when does “free” mean the same as “$71.40?”

Website advertising “free resume templates” caught my eye, as I am currently job-seeking and dislike resume building. Spent well over an hour entering and refining data - I will say I loved the feature that automatically offered bulletpoint options based on the job title. Finally reached the ‘finalize’ stage, only to discover that the ONLY way to actually finalize said resume was by paying $2.95. It's not an unreasonable amount - BUT IT’S FALSE ADVERTISING!!! Not only did they not deliver in the FREE resume, they wasted more than 60 minutes of my valuable time, and then tried to tell me what a great deal I would be getting. IT’S NOT A GREAT DEAL WHEN YOU REFUSE TO DELIVER WHAT YOU PROMISED! Don’t waste your time - there are other sites where the definition of “free” hasn’t been twisted into synonyms of “scam”, “fraud” and the like.
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ID
#1630092 Review #1630092 is a subjective opinion of poster.
Service
Livecareer Resume Writing Free Trial
Pros
  • Appeared to be well-rounded to meet jobseeker needs
Cons
  • Fraud
  • Wasted my time
  • Uneeded fees
Reason of review
Not as described/ advertised
Preferred solution
Truth in advertising!
New Reviewer
You chose the wrong lawyer to scam. Apparently my step daughter was lured in by your "free" resume builder, which (judging by other comments on here) ended with a request for a $1.95 trial charge, which then automatically turned into a recurring $39.80/month charge....
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1 comment
#1709618

You obviously are not a lawyer.

ID
#1572104 Review #1572104 is a subjective opinion of poster.
Service
Livecareer Free Trial
Pros
  • To have all my money back
Cons
  • Fraudulent charge
  • Hidden fees
  • Fraudulent billing
Reason of review
Fraud
Loss
$2200
Preferred solution
Full refund
New Reviewer

Taken money for an account i dont have

I used their sister company myperfectcv paid my £3 no problem, then noticed live career taking £13.50 pm from me, trying to get it back is like getting blood out of a stone, they said they cant find me....still trying to get my £55 back. Even with bank proof they are still in denial. Its driving me insane. Fraud team at my bank have been informed. Lets see what happens
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ID
#1549910 Review #1549910 is a subjective opinion of poster.
New Reviewer

Payment

Can not process payment using my visa card
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ID
#1539341 Review #1539341 is a subjective opinion of poster.
Service
Livecareer Resume Writing
Reason of review
Problem with delivery

SCAM they want money at the end

This is supposed to be a FREE service and its not. Its a scam to steal your PII and get money out of you. RUN from these people.
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ID
#1532001 Review #1532001 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Livecareer Resume Writing

Robbers !

I cancel they keep charging, I feel like a hostage.
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ID
#1530125 Review #1530125 is a subjective opinion of poster.
Service
Livecareer Resume Writing
New Reviewer

LiveCareer.com Trial Cancellation Wont Cancel - Rebilling, Misrepresentation, Deception, Dark Practices, Rebilling, Agressive Sales, CRFA Violations

Unfortunate: LiveCareer.com (Bold LLC) uses ROSCA-like violations of deceptive dark-click and anti-cancellation misrepresentation. A 1-week $2.95 trial requires 2-Part Cancellation (shady, Congress soon passing bill ruling 2-Part Cancellation illegal), to consumer account Appears cancelled, yet requires 2nd Separate Action to fully cancel. Then, the real deception starts: Consumer attempted cancel is added to "Hush List", receiving no communication from LiveCareer/Bold LLC whence the $24.95 monthly charge quietly begins leeching money from consumer. Anyone else affected, begin a Small Claims Case, Bold LLC will require traveling a Lawyer (as an incorporated company, most states require Attorney representation) to your area. Great payback for their purposeful and designed deception - consumers leeched money will easily be more costly for their staffed Attorney, legal fees, travel costs, etc. Most local courts love to smash a company using deceptive practices. #livecareercomIllegallyBillsCancelledAccounts #standardPractice #boldLLCillegalyBillsCancelledAccounts #astroturfingcorporatedeceptionstandard
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1 comment
#1683109

LiveCareer.com (Bold LLC) violates ROSCA and DETOUR with anti-cancellation Rebilling Scheme. A 1-week $2.95 trial requires 2-Part Cancellation.

Consumer believes cancelled, yet requires 2nd Separate Action to fully cancel. Then, the real deception starts: Consumer attempted cancel is added to "Hush List", receiving no communication from LiveCareer/Bold LLC whence the $24.95 monthly charge quietly begins leeching money from consumer. Anyone else affected, begin a Small Claims Case, Bold LLC will require traveling a Lawyer (as an incorporated company, most states require Attorney representation) to your area. Great payback for their purposeful and designed deception - consumers leeched money will easily be more costly for their staffed Attorney, legal fees, travel costs, etc.

Most local courts love to smash a company using deceptive practices. Report Fraud by LiveCareer & Bold LLC here: https://tips.fbi.gov/contact https://complaint.ic3.gov/default.aspx? https://www.ftccomplaintassistant.gov LiveCareer.com / Bold LLC - Credit Card Fraud - Rebilling/ Non-Cancellation scheme. Pretends to cancel subscription, doesn't.

Cancels all communication to not remind consumer to check for billing. *WIDELY Complained about in indication of PURPOSEFUL AND CONSISTENT INTENT TO DEFRAUD. Deceptive Trade Practice Internet Dark Mode Practices - Intentional excessive measures for cancellation ROSCA Violation - Start with a misleading “risk-free” trial offer. Add a hefty undisclosed charge if consumers don’t quickly cancel the “risk-free” trial.

Fold in illegal charges to consumers’ credit or debit cards. Freeze out people who try to stop the unauthorized shipments and charges.

ID
#1517452 Review #1517452 is a subjective opinion of poster.
Product
Livecareer Subscription
Cons
  • Bad customer service
  • Deceptive billing practices
  • Fraudulent charge
Reason of review
Poor customer service
Loss
$180
Preferred solution
Full refund
New Reviewer

Cancled my service.... still getting charged

I paid for a " Free Resume " then was offered a $19.95 cover letter, which I never received, just a template, which I could have found all day for free on the internet, but I thought the professional cover letter could serve me better. I was charged $ 19.95, and am still being charged $19.95 monthly. All attempts to cancel are to no avail. I guess either change my debt. account, or keep paying them forever for something I don't need. Advice - Don't use this company without using pay pal who will help you with cancelation.
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1 comment
#1674973

LiveCareer does this all the time. There's tons of info about it.

Here's a step-by-step on how to get at least a partial refund.

With some Revenge. https://www.reddit.com/r/Scams/comments/beom9q/livecareercom_trial_cancellation_wont_cancel/

ID
#1516491 Review #1516491 is a subjective opinion of poster.
Service
Livecareer Resume Writing
Pros
  • Easy resume builder
Cons
  • Fraudulent billing
  • Deceptively put into costly subscription plan
  • Extra charges
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
New Reviewer
I paid for services today and not able to download resume.. I have called several time and was told IT was working on updating the system and give it fifteen minutes. I've gone beyond the allotted time and now I'm pissed. Either fix the problem ASAP or refund my 2.95...
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2 comments
#1683166

LiveCareer.com (Bold LLC) violates ROSCA and DETOUR with anti-cancellation Rebilling Scheme. A 1-week $2.95 trial requires 2-Part Cancellation.

Consumer believes cancelled, yet requires 2nd Separate Action to fully cancel. Then, the real deception starts: Consumer attempted cancel is added to "Hush List", receiving no communication from LiveCareer/Bold LLC whence the $24.95 monthly charge quietly begins leeching money from consumer. Anyone else affected, begin a Small Claims Case, Bold LLC will require traveling a Lawyer (as an incorporated company, most states require Attorney representation) to your area. Great payback for their purposeful and designed deception - consumers leeched money will easily be more costly for their staffed Attorney, legal fees, travel costs, etc.

Most local courts love to smash a company using deceptive practices. Report Fraud by LiveCareer & Bold LLC here: https://tips.fbi.gov/contact https://complaint.ic3.gov/default.aspx? https://www.ftccomplaintassistant.gov https://www.ftc.gov/news-events/audio-video/video/how-file-complaint-federal-trade-commission LiveCareer.com / Bold LLC - Credit Card Fraud - Rebilling/ Non-Cancellation scheme. Pretends to cancel subscription, doesn't.

Cancels all communication to not remind consumer to check for billing. *WIDELY Complained about in indication of PURPOSEFUL AND CONSISTENT INTENT TO DEFRAUD. Deceptive Trade Practice Internet Dark Mode Practices - Intentional excessive measures for cancellation ROSCA Violation - Start with a misleading “risk-free” trial offer. Add a hefty undisclosed charge if consumers don’t quickly cancel the “risk-free” trial.

Fold in illegal charges to consumers’ credit or debit cards. Freeze out people who try to stop the unauthorized shipments and charges. livecareer is owned by bold llc. They pretend to cancel your trial and continue billing quietly.

I spent $174.95 gathering this info. If it applies, please use it. HQ Phone #: here (If you get partial refund, call here to escalate/complain further) Best practices with ANY large company is to document EVERYTHING. I have a phone recorder app for proof (not for Court use in most states, but in arbitration can be proof).

Always get Agent ID, Name, Date/Time, Discussion, etc. These companies purposely "Lose" the info - so you call, cancel, they pretend but DONT cancel; months later they've thieved hundreds of $ from you. You call and say "I canceled." They say "It's still active" in a practiced voice sounding like you're addled, delusional, aggressive, and contemptuous. Most folks immediately lose it so they win with the "Sir/Maam, cursing/anger/unintelligible is unacceptable/not tolerated, I'm ending this call." BAM.

They've stolen your money, and you STILL have an Active Account. (Read below to see Legal issues being sorted by the US Govt because these practices are REAL, PURPOSEFUL DECEPTION. EG ROSCA act 2018) To Get True Refund/Cancellation: First call here. Be Polite (if you're angry/threatening/etc, they can hang up) Say you canceled and when (if it's true, I'm not advocating lying) Their response: "Bla bla $12.95 plan costs less bla bla" Translation: I'm ignoring that you said you cancelled which obviously means we need to refund you, but since I'm an anonymous rep of a 500+ person company, located in a TERRITORY (Puerto Rico, different laws, able to get away with more deceptive BS), than I actually don't care because stealing from you pays my bills so why would I give a *** to give your money back?

PS My cat Sookie says thanks for the treats! You have to prepare to say everything 3x or more because they'll ignore anything you say regarding cancel/refund etc. Say you cancelled, the date, state the disputed charges, dates, amounts, etc. TALK OVER THEM or you'll NEVER get anywhere.

Their response: "OH, you THOUGHT you cancelled, you must be confused that you only cancelled the emails!" translation: YOU are an idiot, this is a canned response to misdirect it to your fault so we can get away with theft! OR "Did you get/use the cancel confirmation?" State that "It's illegal and deceptive practice to require double-jeaopardy 2-step cancellation. It's a ROSCA violation, I'm calling my Congressman over it." Sweetly ask for their name, agent ID, then say you'll speak to the supervisor now. (Don't ASK, as its your legal right for a tier level representation.

Asking just elongates their BS) Persist till you get a Supervisor. Restate that you signed, cancelled, certain you cancelled, don't need 2 Step cancellation, restate each charge, amount, and date, and total you need refunded. Continue until they cancel 3 immediately and promise for at least 2 more via their "accounting dept". Once they are refunded, CALL BACK.

Ask for supervisor immediately. Get name & Agent ID. Describe they've refunded charges, then request refund for remaining. They'll say no.

Argue the above, and ROSCA violations, DETOUR violations. Threaten to sue in small claims (small claims requires an individual NO lawyer, requires a business Lawyer - so they'll have to pay for a lawyer while you dont in most states. The lawyer will have to come to your state, costing for flights and room/board, billable hours. Then threaten to subpoena each agent you spoke to ($50/subpoena in NC).

Tell them you'll sue for max damages ($25000 in NC). So tell them basically, by not refunding your remaining charges of $100bucks or so, they'll spend about $50,000 in court on you. FOR ME, ALL OF THE ABOVE, multiple calls, dealing with their arrogance, speaking over me, pretending not to hear, requiring me to nail down the rep into understanding I was speaking of the final charges (not the prior refunded) needing refunded, they finally escalated the first 3 months charges into their "Accounting Dept/Corporate" to be seen for refund. THEY'RE A TECH MAFIA.

GUARANTEED. Maintain a level of friendliness, dignity, while being forceful and direct and not being overrun by their practiced misdirection. Next, see below to hit their bottom line where they've hit yours - speak out to warn others. Call/email their Executives.

Raise heck until they do right by you. Best of Luck. I've developed the backend (haha) of many online companies, and seen toxic company setups just like this in the form of dexknows, citygrid, yelp, and many more - they use this formula to deceive and steal. Most courts are still inept when it comes to understanding anything technology, so it's become a nearly common practice.

Because consumers need to be DILIGENT NOTETAKERS of EVERY INTERACTION with these types of companies. It's not an accident, the maze of misdirection, deception is ON PURPOSE to take your money. That's why they're becoming illegal practices, but these companies will continue to act this way, refine their deception, etc.

CON ARTISTS. Support the DETOUR Dark Patterns Bill in the Senate https://www.warner.senate.gov/public/index.cfm/2019/4/senators-introduce-bipartisan-legislation-to-ban-manipulative-dark-patterns Complain to the FTC: https://www.ftc.gov/news-events/audio-video/video/how-file-complaint-federal-trade-commission Violations: ROSCA and DETOUR violations, Rebill Scheme, Credit Card Fraud, Noncancellation Scheme

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ID
#1487235 Review #1487235 is a subjective opinion of poster.
Cons
  • Being on the phone for a long period of time
Reason of review
Problem with delivery
Loss
$3
Preferred solution
Full refund
New Reviewer
I build my resume using their website for 2 days, paid 1+1.95$ for the 14 days trail version. Then they charged me 25$ after 2 weeks, so called them to cancel my account and get my money back. Seriously, why would anyone pay 25$ to build resume??? The customer service...
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1 comment
#1683177

LiveCareer.com (Bold LLC) violates ROSCA and DETOUR with anti-cancellation Rebilling Scheme. A 1-week $2.95 trial requires 2-Part Cancellation.

Consumer believes cancelled, yet requires 2nd Separate Action to fully cancel. Then, the real deception starts: Consumer attempted cancel is added to "Hush List", receiving no communication from LiveCareer/Bold LLC whence the $24.95 monthly charge quietly begins leeching money from consumer. Anyone else affected, begin a Small Claims Case, Bold LLC will require traveling a Lawyer (as an incorporated company, most states require Attorney representation) to your area. Great payback for their purposeful and designed deception - consumers leeched money will easily be more costly for their staffed Attorney, legal fees, travel costs, etc.

Most local courts love to smash a company using deceptive practices. Report Fraud by LiveCareer & Bold LLC here: https://tips.fbi.gov/contact https://complaint.ic3.gov/default.aspx? https://www.ftccomplaintassistant.gov https://www.ftc.gov/news-events/audio-video/video/how-file-complaint-federal-trade-commission LiveCareer.com / Bold LLC - Credit Card Fraud - Rebilling/ Non-Cancellation scheme. Pretends to cancel subscription, doesn't.

Cancels all communication to not remind consumer to check for billing. *WIDELY Complained about in indication of PURPOSEFUL AND CONSISTENT INTENT TO DEFRAUD. Deceptive Trade Practice Internet Dark Mode Practices - Intentional excessive measures for cancellation ROSCA Violation - Start with a misleading “risk-free” trial offer. Add a hefty undisclosed charge if consumers don’t quickly cancel the “risk-free” trial.

Fold in illegal charges to consumers’ credit or debit cards. Freeze out people who try to stop the unauthorized shipments and charges. livecareer is owned by bold llc. They pretend to cancel your trial and continue billing quietly.

I spent $174.95 gathering this info. If it applies, please use it. HQ Phone #: here (If you get partial refund, call here to escalate/complain further) Best practices with ANY large company is to document EVERYTHING. I have a phone recorder app for proof (not for Court use in most states, but in arbitration can be proof).

Always get Agent ID, Name, Date/Time, Discussion, etc. These companies purposely "Lose" the info - so you call, cancel, they pretend but DONT cancel; months later they've thieved hundreds of $ from you. You call and say "I canceled." They say "It's still active" in a practiced voice sounding like you're addled, delusional, aggressive, and contemptuous. Most folks immediately lose it so they win with the "Sir/Maam, cursing/anger/unintelligible is unacceptable/not tolerated, I'm ending this call." BAM.

They've stolen your money, and you STILL have an Active Account. (Read below to see Legal issues being sorted by the US Govt because these practices are REAL, PURPOSEFUL DECEPTION. EG ROSCA act 2018) To Get True Refund/Cancellation: First call here. Be Polite (if you're angry/threatening/etc, they can hang up) Say you canceled and when (if it's true, I'm not advocating lying) Their response: "Bla bla $12.95 plan costs less bla bla" Translation: I'm ignoring that you said you cancelled which obviously means we need to refund you, but since I'm an anonymous rep of a 500+ person company, located in a TERRITORY (Puerto Rico, different laws, able to get away with more deceptive BS), than I actually don't care because stealing from you pays my bills so why would I give a *** to give your money back?

PS My cat Sookie says thanks for the treats! You have to prepare to say everything 3x or more because they'll ignore anything you say regarding cancel/refund etc. Say you cancelled, the date, state the disputed charges, dates, amounts, etc. TALK OVER THEM or you'll NEVER get anywhere.

Their response: "OH, you THOUGHT you cancelled, you must be confused that you only cancelled the emails!" translation: YOU are an idiot, this is a canned response to misdirect it to your fault so we can get away with theft! OR "Did you get/use the cancel confirmation?" State that "It's illegal and deceptive practice to require double-jeaopardy 2-step cancellation. It's a ROSCA violation, I'm calling my Congressman over it." Sweetly ask for their name, agent ID, then say you'll speak to the supervisor now. (Don't ASK, as its your legal right for a tier level representation.

Asking just elongates their BS) Persist till you get a Supervisor. Restate that you signed, cancelled, certain you cancelled, don't need 2 Step cancellation, restate each charge, amount, and date, and total you need refunded. Continue until they cancel 3 immediately and promise for at least 2 more via their "accounting dept". Once they are refunded, CALL BACK.

Ask for supervisor immediately. Get name & Agent ID. Describe they've refunded charges, then request refund for remaining. They'll say no.

Argue the above, and ROSCA violations, DETOUR violations. Threaten to sue in small claims (small claims requires an individual NO lawyer, requires a business Lawyer - so they'll have to pay for a lawyer while you dont in most states. The lawyer will have to come to your state, costing for flights and room/board, billable hours. Then threaten to subpoena each agent you spoke to ($50/subpoena in NC).

Tell them you'll sue for max damages ($25000 in NC). So tell them basically, by not refunding your remaining charges of $100bucks or so, they'll spend about $50,000 in court on you. FOR ME, ALL OF THE ABOVE, multiple calls, dealing with their arrogance, speaking over me, pretending not to hear, requiring me to nail down the rep into understanding I was speaking of the final charges (not the prior refunded) needing refunded, they finally escalated the first 3 months charges into their "Accounting Dept/Corporate" to be seen for refund. THEY'RE A TECH MAFIA.

GUARANTEED. Maintain a level of friendliness, dignity, while being forceful and direct and not being overrun by their practiced misdirection. Next, see below to hit their bottom line where they've hit yours - speak out to warn others. Call/email their Executives.

Raise heck until they do right by you. Best of Luck. I've developed the backend (haha) of many online companies, and seen toxic company setups just like this in the form of dexknows, citygrid, yelp, and many more - they use this formula to deceive and steal. Most courts are still inept when it comes to understanding anything technology, so it's become a nearly common practice.

Because consumers need to be DILIGENT NOTETAKERS of EVERY INTERACTION with these types of companies. It's not an accident, the maze of misdirection, deception is ON PURPOSE to take your money. That's why they're becoming illegal practices, but these companies will continue to act this way, refine their deception, etc.

CON ARTISTS. Support the DETOUR Dark Patterns Bill in the Senate https://www.warner.senate.gov/public/index.cfm/2019/4/senators-introduce-bipartisan-legislation-to-ban-manipulative-dark-patterns Complain to the FTC: https://www.ftc.gov/news-events/audio-video/video/how-file-complaint-federal-trade-commission Violations: ROSCA and DETOUR violations, Rebill Scheme, Credit Card Fraud, Noncancellation Scheme

ID
#1479060 Review #1479060 is a subjective opinion of poster.
Location
Monroe, Louisiana
Service
Livecareer Resume Writing
Reason of review
Poor customer service
Loss
$25
Preferred solution
Let the company propose a solution

Don't purchase on LiveCareer.

My story is the same as everybody else's. I thought I was purchasing Resume Builder for $2 I used it one night the night I purchased it never touch it again found out I gave them $150 over several months that they took out of my account. I have been in touch with corporate they only allowed three months of reimbursements the rest is my loss. I sure learned a lesson from this company however I still believe that since they can tell that I only used it the one night that I purchased it for $2 that they should have given me my money back but apparently this is a scam by them and many people are actually being treated the same way do yourself a favor go somewhere else to build a resume and if you have built a resume make sure you look back and make sure they're not charging you monthly.
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2 comments
#1683197

LiveCareer.com (Bold LLC) violates ROSCA and DETOUR with anti-cancellation Rebilling Scheme. A 1-week $2.95 trial requires 2-Part Cancellation.

Consumer believes cancelled, yet requires 2nd Separate Action to fully cancel. Then, the real deception starts: Consumer attempted cancel is added to "Hush List", receiving no communication from LiveCareer/Bold LLC whence the $24.95 monthly charge quietly begins leeching money from consumer. Anyone else affected, begin a Small Claims Case, Bold LLC will require traveling a Lawyer (as an incorporated company, most states require Attorney representation) to your area. Great payback for their purposeful and designed deception - consumers leeched money will easily be more costly for their staffed Attorney, legal fees, travel costs, etc.

Most local courts love to smash a company using deceptive practices. Report Fraud by LiveCareer & Bold LLC here: https://tips.fbi.gov/contact https://complaint.ic3.gov/default.aspx? https://www.ftccomplaintassistant.gov https://www.ftc.gov/news-events/audio-video/video/how-file-complaint-federal-trade-commission LiveCareer.com / Bold LLC - Credit Card Fraud - Rebilling/ Non-Cancellation scheme. Pretends to cancel subscription, doesn't.

Cancels all communication to not remind consumer to check for billing. *WIDELY Complained about in indication of PURPOSEFUL AND CONSISTENT INTENT TO DEFRAUD. Deceptive Trade Practice Internet Dark Mode Practices - Intentional excessive measures for cancellation ROSCA Violation - Start with a misleading “risk-free” trial offer. Add a hefty undisclosed charge if consumers don’t quickly cancel the “risk-free” trial.

Fold in illegal charges to consumers’ credit or debit cards. Freeze out people who try to stop the unauthorized shipments and charges. livecareer is owned by bold llc. They pretend to cancel your trial and continue billing quietly.

I spent $174.95 gathering this info. If it applies, please use it. HQ Phone #: here (If you get partial refund, call here to escalate/complain further) Best practices with ANY large company is to document EVERYTHING. I have a phone recorder app for proof (not for Court use in most states, but in arbitration can be proof).

Always get Agent ID, Name, Date/Time, Discussion, etc. These companies purposely "Lose" the info - so you call, cancel, they pretend but DONT cancel; months later they've thieved hundreds of $ from you. You call and say "I canceled." They say "It's still active" in a practiced voice sounding like you're addled, delusional, aggressive, and contemptuous. Most folks immediately lose it so they win with the "Sir/Maam, cursing/anger/unintelligible is unacceptable/not tolerated, I'm ending this call." BAM.

They've stolen your money, and you STILL have an Active Account. (Read below to see Legal issues being sorted by the US Govt because these practices are REAL, PURPOSEFUL DECEPTION. EG ROSCA act 2018) To Get True Refund/Cancellation: First call here. Be Polite (if you're angry/threatening/etc, they can hang up) Say you canceled and when (if it's true, I'm not advocating lying) Their response: "Bla bla $12.95 plan costs less bla bla" Translation: I'm ignoring that you said you cancelled which obviously means we need to refund you, but since I'm an anonymous rep of a 500+ person company, located in a TERRITORY (Puerto Rico, different laws, able to get away with more deceptive BS), than I actually don't care because stealing from you pays my bills so why would I give a *** to give your money back?

PS My cat Sookie says thanks for the treats! You have to prepare to say everything 3x or more because they'll ignore anything you say regarding cancel/refund etc. Say you cancelled, the date, state the disputed charges, dates, amounts, etc. TALK OVER THEM or you'll NEVER get anywhere.

Their response: "OH, you THOUGHT you cancelled, you must be confused that you only cancelled the emails!" translation: YOU are an idiot, this is a canned response to misdirect it to your fault so we can get away with theft! OR "Did you get/use the cancel confirmation?" State that "It's illegal and deceptive practice to require double-jeaopardy 2-step cancellation. It's a ROSCA violation, I'm calling my Congressman over it." Sweetly ask for their name, agent ID, then say you'll speak to the supervisor now. (Don't ASK, as its your legal right for a tier level representation.

Asking just elongates their BS) Persist till you get a Supervisor. Restate that you signed, cancelled, certain you cancelled, don't need 2 Step cancellation, restate each charge, amount, and date, and total you need refunded. Continue until they cancel 3 immediately and promise for at least 2 more via their "accounting dept". Once they are refunded, CALL BACK.

Ask for supervisor immediately. Get name & Agent ID. Describe they've refunded charges, then request refund for remaining. They'll say no.

Argue the above, and ROSCA violations, DETOUR violations. Threaten to sue in small claims (small claims requires an individual NO lawyer, requires a business Lawyer - so they'll have to pay for a lawyer while you dont in most states. The lawyer will have to come to your state, costing for flights and room/board, billable hours. Then threaten to subpoena each agent you spoke to ($50/subpoena in NC).

Tell them you'll sue for max damages ($25000 in NC). So tell them basically, by not refunding your remaining charges of $100bucks or so, they'll spend about $50,000 in court on you. FOR ME, ALL OF THE ABOVE, multiple calls, dealing with their arrogance, speaking over me, pretending not to hear, requiring me to nail down the rep into understanding I was speaking of the final charges (not the prior refunded) needing refunded, they finally escalated the first 3 months charges into their "Accounting Dept/Corporate" to be seen for refund. THEY'RE A TECH MAFIA.

GUARANTEED. Maintain a level of friendliness, dignity, while being forceful and direct and not being overrun by their practiced misdirection. Next, see below to hit their bottom line where they've hit yours - speak out to warn others. Call/email their Executives.

Raise heck until they do right by you. Best of Luck. I've developed the backend (haha) of many online companies, and seen toxic company setups just like this in the form of dexknows, citygrid, yelp, and many more - they use this formula to deceive and steal. Most courts are still inept when it comes to understanding anything technology, so it's become a nearly common practice.

Because consumers need to be DILIGENT NOTETAKERS of EVERY INTERACTION with these types of companies. It's not an accident, the maze of misdirection, deception is ON PURPOSE to take your money. That's why they're becoming illegal practices, but these companies will continue to act this way, refine their deception, etc.

CON ARTISTS. Support the DETOUR Dark Patterns Bill in the Senate https://www.warner.senate.gov/public/index.cfm/2019/4/senators-introduce-bipartisan-legislation-to-ban-manipulative-dark-patterns Complain to the FTC: https://www.ftc.gov/news-events/audio-video/video/how-file-complaint-federal-trade-commission Violations: ROSCA and DETOUR violations, Rebill Scheme, Credit Card Fraud, Noncancellation Scheme

#1632476

Who is this "everybody else" ? Don't include me ; I had nothing to do with it.

Speak for yourself ; you're allowed.

Don't try and justify your blunder with the "everybody" excuse. I am perfectly capable of creating my own resume.

View more comments (1)
ID
#1451873 Review #1451873 is a subjective opinion of poster.
Product
Livecareer Subscription
Reason of review
Pricing issue

Ripped off

LiveCareer/ResumeNow kept charging me $ 24.95 for 7 months without my knowledge when I purchased a resume for 2.95$. When confronted, they said they will refund 3 months only. They have not yet processed a refund and await to see if they will continue charging my account or not.
View full review
ID
#1449398 Review #1449398 is a subjective opinion of poster.
Location
Naples, Florida
Service
Livecareer Resume Writing

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