I had the same ugly experience few days ago. For the exact amount, 39,80 ... Therefore I do not tell the same story.
I was trying to contact them, but no response.After a while, they responded to my chat request and submitted a ticket in my email inbox. You can see in the attached photo a frame from my account, an "authorised" withdraw for 39,80 $. That was all.The problem is how can we get our money back????
Faithfully and full of anger :(((
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