LiveCareer - Billing for cancelled subscription
Months ago I "purchased" the livecareer resume building for $39.80. They notified me by e-mail that it would be $39.80 a month which was absurd so I immediately cancelled it.
Today I realized they have been billing me $39.70 a month. When I tried to login to see what was going on, their system said I didn't have an account. The billing info on my bank statement had an incomplete phone number but I was able to contact them via their website and had a text chat with Jam. Jam told me the reason I couldn't login was my account was "deactivated" but because I hadn't "cancelled" it they had continued to bill me.
Why would anyone "deactivate" an account, not be able to even login to use it, but still pay the monthly fee?
They offered to refund a prorated amount for the current month but claim that is all they can do. Major scam.
Reason of review: Problems with payment.
Monetary Loss: $199.
Preferred solution: Full refund.
LiveCareer Cons: Deceptive billing.
Location: Eureka, California
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Comments
Please avoid publishing any personal information and promotional content
Hi CherriWoolbert,
Iโm very sorry that you have had this experience with our service. Deactivating an account means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone.
However, cancellation stops the auto-renewal.
The prorated refund we processed was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna LiveCareer